Mama Pizza

Pizzas were absolutely delicious. Service was brilliant, staff are friendly and very attentive, and the pizzas came out in about 5 minutes (crazy!). We got a cocktail each as well which were good. Value for money is good too. Olive oil, balsam, black pepper and chilli oil was provided too at no extra cost, as should always be the case in an Italian pizza place. Atmosphere in the restaurant was lovely too. 10/10

We dinned in restaurant and took delivery. The pizza dough is great, to close to neapolitano option. The pizza fillings a bit strange in comparison with classic ones. Frozen mojito was served very inconvenient way, I could not enjoy it at all. Tiramisu was delicious and authentic.

I come to Mama Pizza all the time… it’s one of my favorite spots in Lombok. As an Italian, my standards are naturally high… but the food here is truly authentic. From pasta to pizza to the panna cotta, which is my absolute favorite dessert, everything is made with top-quality ingredients and attention to detail. Luca, the owner, does an incredible job with consistency, flavor, and presentation. However… the lunch service really needs attention. The staff often seem disengaged… no smiles, no warmth, and not much effort to make guests feel cared for. My server today, Lia, didn’t even bring the bill to the table. At dinner, when it’s busy, I can understand… but during a quiet lunch there’s time for those small but important gestures. It makes such a difference when staff take a moment to smile and provide that extra touch of hospitality. Another detail that really stood out… when she brought the spoons for dessert, she didn’t place them on the right-hand side where they belong. Instead, she set them in the middle of the table on a wet surface… which soaked the napkin and left my spoon wet. It’s a small thing, but it completely breaks the experience for the guest and shows a lack of care in basic service standards. The food, however, remains exceptional… and I’ll definitely keep coming back. I truly hope the management works on improving the service so that the hospitality matches the quality of the food…because this place deserves to be perfect.